Refund & Cancellation Policy

Last updated: 2 November 2026

Overview

Our services are customised, so refunds and cancellations depend on the work already done and the terms agreed for your project.

Cancellation

You may cancel a project by writing to us. Work completed up to that point remains payable.

Refunds

• If we have not started work, you may be eligible for a refund of fees paid, as agreed in writing.
• Fees for work already delivered are generally non-refundable.
• Advertising spend paid to platforms such as Meta cannot be refunded by us.

Process

To request a cancellation or refund, email hello@yourdomain.com with your name and project details. We aim to reply within 7 working days. Approved refunds are returned to the original payment method.